Job Title:

IT System Administrator

Location

Bangalore

Department

Information Technology

Reporting to

Head of Information Technology

Role

FTC

Duration of FTC

1 year

Position Purpose:

For monitoring and supervising IT infrastructure work 

Dimensions

1. Responsible for the maintenance, configuration, and reliable operation of windows 10 computer, servers (windows server 2016 & above), and VMware virtualization
2. Good understanding on networking concepts (switches, routers, access points) etc.
3. Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
4. Excellent troubleshooting skills on Outlook 365 & MS teams.
5. Application installation, troubleshooting & license management of Autodesk, adobe, Bentley products.
6. Should have work experience with different IT Infrastructure components such as Windows/ Linux Servers, Wintel Servers, networks, firewalls, routers, load balancers, LDAP, Oracle/MS SQL databases, SAN/NAS, Virtualization, Email systems, Enterprise monitoring and access management solutions for single sign on.
7. Hands on experience in backup software and recovery including experience with Tape drives
8. desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
9. Proficiency with MS Word, MS Excel, MS PowerPoint and MS Access

Principal Accountabilities

Include but not limited to:

1. 5+ years of network administration & system administration experience.
2. System administration and IT certifications in Microsoft, or other network related fields are a plus
3. Working knowledge of virtualization, VMWare, or equivalent
4. Strong knowledge of systems and networking software, hardware, and networking protocols
5. Experience with scripting and automation tools
6. Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices.
7. Identify and recommend technology best practices in the currently evolving environment & help stabilize the environment by applying industry standard best practices.

Nature & Scope

1. Effectively lead and guide Incident triage calls from a technical perspective analysing different components of the infrastructure and application environments.
   Influence other technical teams on the calls and articulate troubleshooting steps effectively.
2. Lead required technical follow-up calls for high profile incidents.
3. Follow up on items that could potentially negatively impact production operations, assist with post-mortem related activities and support various efforts related to operational improvements.
4. Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports and address ad-hoc requests.
5. Ability to analyse different components of the infrastructure and application environments during Incident triage calls.
6. Aptitude to influence other technical teams on the incident calls and articulate troubleshooting steps effectively.
7. Experience and confidence working with all levels of management; excellent written and verbal skills.
8. Able to quickly and concisely communicate with senior management on technical issues in non-technical terms and to run large conference calls during Incident calls with a wide range of personnel and management levels.
9. Hands on experience with other ticketing tools is required
10. Experience in IT Security or Auditing field is required
11. Effective team player with strong communication skills 
12. Ability to manage multiple priorities in an organized fashion with attention to details 
13. Ability to interact with management and work across departmental lines to effectively
14. Occasional travel to Project Sites for short duration

Person Profile

Educational Qualification

BTech/BE in ECE/CE or equivalent from reputed Institute/College

Experience

5-7 years of experience in IT infrastructure and related works

Specific Skill

Should have exposure in IT Infrastructure, Security, Incident Management, good exposure in handling Servers, Firewall, Routing, Ticketing, Networking & Protocols.